Accessibility & Accommodation Policy for Three Waters
We are committed to ensuring full and equal participation for all attendees. We welcome requests for reasonable accommodations and will make every effort to meet the needs of participants with disabilities, health conditions, dietary restrictions, or other access needs.
Requesting Accommodations
Participants requiring accommodations are encouraged to submit requests as early as possible, and no later than 14 days before the first day of the event. Late requests will be considered on a case-by-case basis, but we cannot guarantee accommodation for requests received after this deadline.
To request an accommodation, please contact:
Gretchen Lewis-Snyder, Co-Founder
Destination Psych CE
gretchen@destinationpsychce.com
Please describe your needs as specifically as possible so we can respond appropriately. All accommodation requests are confidential.
Updated with your confirmations. Two placeholders remain.
---
**Physical Accessibility**
This event is held at Three Waters Resort & Marina, located at 84001 Overseas Highway in Islamorada, Florida, on fifteen oceanfront acres in the Florida Keys. Our sessions take place at the Sunrise Tiki. Please note the following regarding physical access:
* The Sunrise Tiki — our main meeting space — is a ground-level, open-air pavilion of approximately 1,830 square feet, covered by a thatched roof, with tile flooring throughout. Entry is level. No stairs are required to reach the main event area.
* The pavilion is open on all sides, and participants will be exposed to ambient temperature, humidity, and breeze. Sidewall drapes are available and will be deployed in wind or rain.
* Amplified sound and A/V are provided for all sessions.
* ADA-compliant restrooms are located **[CONFIRM: location and approximate distance from the Sunrise Tiki]**.
* Accessible parking is available on the resort property. **[CONFIRM: proximity to the pavilion and the surface of the route from parking to the pavilion]**
* Accessible guest rooms are available at Three Waters. Participants who need one should contact us so that we can request it within our room block rather than booking through the general reservation line.
* All optional beach, water, and outdoor activities are entirely voluntary and are not required for CE credit. Participants should self-select activities appropriate to their physical abilities and comfort level.
Note: Three Waters is a beachfront resort. Surrounding terrain includes sand, boardwalk, dock, and open lawn. The beaches, marina docks, and water-based activities are not ADA accessible. All CE content takes place at the Sunrise Tiki. Participants are encouraged to contact us with any questions about physical access before registering.
Dietary Needs
Meals and snacks are provided on all three days. Please indicate any dietary restrictions or allergies during registration. We will make reasonable efforts to accommodate needs including vegetarian, vegan, gluten-free, and common food allergies. Requests must be submitted no later than 14 days before the event to ensure we can accommodate them fully.
Sensory & Other Needs
If you require large-print materials, a sign language interpreter, a quiet space, or any other sensory or cognitive accommodation, please contact Gretchen Lewis-Snyder at gretchen@destinationpsychce.com at least 14 days before the event. We will do our best to meet your needs within the constraints of our venue and format.
Where can I find my Attendee Dashboard link?
Upon registering, you should receive an email from support@ceactivities.com with a link to access your Attendee Dashboard. If you do not see it in your inbox, please check your spam/junk folder. If you still cannot locate the email, you may retrieve your Attendee Dashboard link by clicking HERE
.
Refund and Cancellation Policy
Participant Cancellations
Full Refund
Participants who cancel their registration 60 or more days before the first day of the event will receive a full refund of registration fees.
50% Refund
Participants who cancel between 31 and 59 days before the event will receive a 50% refund of registration fees.
No Refund
Cancellations received 30 or fewer days before the event are not eligible for a refund. Participants who cancel within this window are welcome to transfer their registration to another eligible attendee at no charge (see Transfers below).
No-Shows
Participants who do not attend and have not cancelled or arranged a transfer prior to the event are not eligible for a refund.
Transfers
Registration transfers to another qualified individual are permitted at no charge up to 10 days before the first day of the event. To arrange a transfer, please email info@destinationpsychce.com with the name and contact information of the person taking your registration. Transfers requested fewer than 10 days before the event will be considered on a case-by-case basis.
Event Cancellation or Postponement by Organizer
In the unlikely event that this training must be cancelled or postponed due to circumstances beyond our control — including severe weather, public health emergencies, venue failure, or presenter illness — participants will be notified as soon as possible via the email address provided at registration.
• If the event is cancelled by the organizer, participants will receive a full refund of registration fees. Refunds will be processed within 30 days of the cancellation notice. Please note that in cases involving insured events, processing may be subject to insurance claim timelines.
• If the event is postponed, participants will have the option to transfer their registration to the rescheduled date or receive a full refund.
• Destination Psych CE is not responsible for non-refundable travel, lodging, or other expenses incurred by participants in the event of a cancellation or postponement.
Note: We strongly recommend that participants purchase travel insurance to protect against non-refundable travel costs. This is a destination event and travel expenses may be significant.
How to Request a Refund
All refund and cancellation requests must be submitted in writing to:
Gretchen Lewis-Snyder, Co-Founder
gretchen@destinationpsychce.com
Requests will be acknowledged within 5 business days of receipt. Approved refunds will be processed to the original payment method within 10 business days of approval.
Grievance & Complaint Procedures
We are committed to providing a high-quality, professionally conducted continuing education experience. If any participant has a concern or complaint regarding this event — including the content, presenter conduct, CE credit, administrative processes, or any aspect of their experience — we encourage them to bring it to our attention promptly.
This grievance procedure is designed to ensure that all complaints are addressed fairly, confidentially, and in a timely manner, consistent with APA CE provider standards.
Step 1 — Informal Resolution
Participants are encouraged to first attempt informal resolution by speaking directly with the event coordinator on-site or contacting us by email. Many concerns can be resolved quickly with direct communication.
On-site contact during the event:
Gretchen Lewis-Snyder, Co-Founder
info@destinationpsychce.com
Step 2 — Formal Written Complaint
If informal resolution is not satisfactory, participants may submit a formal written complaint. Written complaints must include:
• The participant's full name and contact information.
• The date(s) and specific nature of the concern or incident.
• A description of any informal resolution attempts already made.
• The specific remedy or outcome requested.
Formal complaints should be submitted to:
Gretchen Lewis-Snyder, Co-Founder
Destination Psych CE
10505 Wayzata Blvd, Suite 103
Minnetonka, MN 55305
gretchen@destinationpsychce.com
Step 3 — Review & Response
All formal written complaints will be acknowledged in writing within 5 business days of receipt. A full written response, including any findings and actions taken, will be provided within 30 business days. If additional time is needed for investigation, the participant will be notified in writing with an estimated resolution date.
Complaints Regarding CE Credit
Complaints specifically related to the issuance, accuracy, or eligibility of CE credit may also be directed to CE-Go, the CE provider of record for this event:
• CE-Go: www.ce-go.com
• Email: support@ce-go.com
Participants may contact CE-Go directly at any time. Filing a complaint with CE-Go does not preclude or replace the internal grievance process described above.
Confidentiality
All complaints will be handled with discretion and confidentiality to the extent possible. The identity of the complainant will be shared only with those directly involved in the review process.
Non-Retaliation
No participant will face any adverse consequence or retaliation for submitting a good-faith complaint. Any evidence of retaliation will itself be treated as a serious concern subject to this grievance process.
CELS Grievance Policy
If a grievance arises pertaining to continuing education activities or processes, please contact Tyler Gibson via confidential email to tyler@celearningsystems.com as soon as possible, so that the nature of the concern may be addressed in a timely fashion.