Robert is the author of EAP CIR- A Multi-Systemic Resiliency Approach (MSRA) with over 35 years experience in the Employee Assistance Program (EAP) field in both clinical and operational roles. His vast experience in EAP CIR has led to solving and publishing solutions to onsite dilemmas other response models presented by not fully understanding the EAP Mission. MSRA is a crisis intervention approach that stabilizes and fosters resilient outcomes within a variety of employee populations, their cultures, and organizational dynamics. Its processes compliment the variety of service models EAPs offer to their dual customers. Robert and his work, MSRA, is well known within the EAP community both nationally and internationally. Robert has trained countless EAP teams and professional counselors for onsite EAP CIR delivery through regular live and on-demand trainings. Robert has received the Special Recognition Award for the Employee Assistance Professional Association for his work in critical incident response, post 9/11 in NYC, his work following the OK City Bombing, and continues to be a much sought after speaker for this important topic.